Summer Camp Frequently Asked Questions
Have questions? Find the answers here!

Registration questions. Click on the question for the answer below.
1. When does Zoo member registration begin?
2. When does general public registration begin?
3. What information should I have before I start my child’s registration?
4. How do Zoo members access the early member registration for Summer Camp?
5. How does general public access camp registration?
6. Can I sign up mutiple children at the same time?
7. How do I know my child is registered in the class?
8. What do I do once I have clicked the link to begin registration?
9. Can I sign up for a half-day class, but stay for a full day?
10. Can my child sign up for the full-day class, but stay for half the day?
11. How does it work when my child is “waitlisted”?
12. Can I "show up" the day of camp and wait to see ifa spot opens up?

Little Peeps questions. Click on the question for the answer below.
13. Can I bring my younger child to the Little Peeps class with me?
14. Can more than one adult attend the Little Peeps class with one child?
15. Can one adult bring more than one Little Peeps?
16. Where does the Little Peeps class meet?

Camp Class questions. Click on the question for the answer below. 
17. Do I receive a confirmation packet before my child’s camp class begins?
18. How many children are in a class?
19. What is the ratio of campers to staff in the classes?
20. What do you do at camp when it is really hot outside?
21. Is Zoo Camp ever closed due to weather conditions?
22. Are drinks made available for my child during the day?
23. What snacks do you have available?
24. Are lunches provided for full day classes?
25. Can I give my child money for them to purchase snacks or lunch in the café?
26. How does the Sacramento Zoo utilize the photos taken of the campers?
27. Will my child interact with any of the Zoo animals?
28. Is there a dress code for summer camp?
29. How do I purchase an extra camp shirt?
30. How do I drop off or pick up my child from Zoo Camp?
31. Where do I park to drop off my camper?
32. Is there an opportunity for parents to meet Camp Staff?
33. When can I drop my child off at Camp?
34. Is there after care available for full day classes?

If you do not find an answer to your question listed here please, email the Reservation Specialist or call (916) 808-8814.

 

Registration Questions Return to Top of Page


1. When does Zoo member registration begin?
The link to register for Zoo Camp will be available for Sacramento Zoo Members on the members only section of the website on March 22, 2016 at 9:00 am.

2. When does general public registration begin?
Registration will be open to the public on April 5, 2016 at 9:00 am.  The link will be available on the Zoo Summer Camp page.

3. What information should I have before I start my child’s registration?
You will be asked to supply your child’s doctor’s name and phone number, any allergies your child or children have, as well as emergency contact information. We also recommend that you look at the list of classes available for your camper(s) before you begin your registration and have a list of classes you want to register for. 

4. How do Zoo members access the early member registration for Summer Camp?
Zoo members must create a username and password to log into the saczoo.org website. On March 22, 2016 at 9:00 am, the link for Summer Camp registration will be posted on our website (if you log in prior to 9:00am, you will need to refresh the page). The registration link will be posted on the “Welcome” page that appears when you first log into the website. Logged in members may also view the link on the “Members’ Page” of our website.  This page is available under the “My Sacramento Zoo” option on the menu bar.

On the day of registration make sure to read the Important Reminders listed above the registration link!

It is recommended that you become a Member by March 1st and create your username and password by March 7th to ensure you are included in the early registration process.

If you have any questions about this process or experience any difficulties, call (916) 808-5888 or email the Membership Department.

5. How does general public access camp registration?
The link to camp registration can be accessed on the Zoo camp page: www.saczoo.org/classes on April 5, 2016 at 9:00 am.

On the day of registration, make sure to read the Important Reminders listed above the registration link!

6. Can I sign up multiple children at the same time?
Yes. Once you have begun your registration, there is an option that will allow you to "Add a New Participant". Click on that button and include the first name, last name, and birthdate of our additional camper.

7. How do I know my child is registered in the class?
Once you have selected the class(es) for your camper, a screen will list the class(es) selected and indicate whether you have a saved position on the waitlist or a space in the class.
Note: Be sure to hit the Checkout button at the end of the registration process. If you do not, your registration will not be saved. 

Once you have completed the registration process, a receipt will be immediately generated and sent to you via email. The receipt will indicate whether your child is registered for the class or waitlisted.

8. What do I do once I have clicked the link to begin registration?
Follow the Guide to Summer Camp Registration 2016 for step-by-step instructions on how to register for Camp.

9. Can my child sign up for a half-day class, but stay for a full day?
No, Unfortunately, we do not have enough staff to have a camper signed up for half-day to stay for the rest of the day.

10. Can my child sign up for the full-day class, but stay for half the day?
We do not recommend campers in full day classes staying for only half the day because our teachers plan activities for the whole day, and we would not want your camper to miss out. However if your camper has an appointment and needs to leave early, please make sure to let the teacher know that morning.

11. What does it mean when my child is “waitlisted”?
If your child has been waitlisted for the class, it means that the class is full and you are on the list to be contacted when an opening becomes available. If an opening becomes available, you will be contacted via phone and email to see if you are still interested in the class. Once your are contacted, you will have 48 hours to contact the Reservation Specialist to take advantage of the opening. If there is no response from the phone and email inquiry after 48 hours, the next person on the list will be contacted and offered the opening. You will not be removed from the waitlist, and will be contacted again if another spots opens.

We recommend that if you are interested in a class, always put your child on the free waitlist. No matter where they fall on the waitlist, there is still a possibility that they will get into the class. If your availability changes and you are no longer interested in the class, please email our Registration Specialist so we can remove that class from your child’s registration.

12. Can I “show up” the day of camp and wait to see if a spot opens up?
No. If a camper has informed us that they will not be attending Zoo camp that week, our Reservation Specialist calls the next person on the waitlist. If we are not informed of a cancellation ahead of time and an individual does not show up on the first day, their spot is held for them until they let us know they are cancelling.

 

Little Peeps Questions Return to Top of Page

13. Can I bring my younger child to the Little Peeps class with me? 
We do not recommend it, but caregivers can bring one child under 1 year old with them to the Little Peeps class, as long as they do not disrupt the class. Children over the age of 1 and under the age of 3 are not allowed.  Even though they are old enough to be interested in participating, they are still too young to actively take part in the lessons.

14. Can more than one adult attend the Little Peeps class with one child?
A Little Peep may be accompanied by up to 2 adults.

15. Can one adult bring more than one Little Peeps?
There can be one caregiver for up to 2 registered Little Peeps.

16. Where does the Little Peeps class meet?
Little Peeps classes usually meet in the Discovery room located near the front entrance to the Zoo.  You can enter the Zoo through the Membership Gate or the front entrance. Your Little Peep's name will be on a list.  

 

Camp Class Questions Return to Top of Page

17. Do I receive a confirmation packet before my child’s camp class begins?
Once you have registered for your camp class(es), a receipt will be instantly generated and sent to you via email. A follow-up email containing directions and rules will then be sent to one week prior to your Zoo Camp class.

18. How many children are in a class?
The number of campers in a class depends upon the age of the campers.

  • Little Peeps (Pre-k) have up to 12 per class
  • Red (Kindergarten) have up to 18 per class
  • Yellow & Green (1st – 2nd grade) have up to 20 per class
  • Blue & Purple (3rd – 6th grade) have up to 25 per class

19. What is the ratio of campers to staff in the classes?
Our camper to staff ratio is approximately one staff member for every four campers. Staff includes our teachers, assistant teachers, and teen camp counselors.

20. What do you do at camp when it is really hot outside?
When the temperature rises during the summer, we encourage our campers to drink lots of water, utilize our 3 indoor areas for classrooms, and ensure that our campers have enough time to cool down and are shaded from the sun.

21. Is Zoo Camp ever closed due to weather conditions?
Zoo Camp will not be cancelled due to weather or environmental conditions unless the whole Zoo is closed due to severe weather conditions. As soon as the decision has been made to close the Zoo, all campers/parents will be notified by email and phone.

22. Are drinks made available for my child during the day?
We have water available to the campers at all times. Children should bring their own reusable water bottle labeled with their name.

23. What snacks do you have available?
We provide a morning and afternoon snack for the campers. Our snacks will be chosen by the teacher.
Here are some examples of what types of food may be provided:

  • goldfish crackers
  • fruit breakfast bars
  • granola bars
  • pretzels
  • graham crackers
  • fruit snacks

We can accommodate food allergies within our available snacks. If your child has severe allergies, or if you would like them to have a different snack, you are welcome to provide snacks for them.

24. Are lunches provided for full day classes?
No, campers have the option to bring their own lunch or purchase one from our camp menu. If you bring your lunch, please be aware that lunches are not refrigerated, although they are kept in a shady place.

Camp lunches will be available to purchase for $7. If you would like to buy a lunch for your child, please bring cash or a check. Lunches must be purchased at morning check-in.

Lunch options (subject to availability):

  • Macaroni & Cheese
  • Peanut Butter & Banana Wrap
  • Whole-Wheat Quesadilla
  • Turkey & Cheese Wrap (also available with cheese)

All Lunch options include grapes, animal crackers and milk or apple juice.

25. Can I give my child money for them to purchase snacks or lunch in the café?
No, we have a policy that prehibits campers from going to the café or gift shop during camp hours.

26. How does the Sacramento Zoo utilize photos taken of the campers?
If a parent or guardian agrees to the Promotional Release, their photos may be used on our blog and member emails in addition to other promotions.

27. Will my child interact with any of the Zoo animals?
Each class includes an up-close encounter and interaction with at least two of our Animal Ambassadors and will paricipate ina weekly animal feeding.

28. Is there a dress code for summer camp?
Yes.  At the Sacramento Zoo, we know that it is very important for kids to spend time outdoors exploring nature. Our camp is designed with that mindset. Please be sure that your child is dressed in play clothes according to the daily weather report. Campers will receive their camp shirt the first morning and are asked to wear it all week. Tennis shoes or closed-toed shoes are required for all classes and Vet and Keeper Tag Alongs. Flip-flops are not allowed as they can lead to injuries.

29. How do I purchase an extra camp shirt?
Extra camp shirts will be available for purchase in the mornings during camp sign in.

30. How do I drop off or pick up my child from Zoo Camp?
Morning drop-off will begin at 8:30 am and campers must be picked up by 4:00 p.m. When you arrive Monday morning, your child will receive their camp t-shirt and make a name tag before heading up to the camp class area. If someone other than the camper’s guardian will be picking them up, please bring us a note listing the names of the adults who have permission to pick them up.
Zoo Quest students and Tag-Alongs (7th-9th grade) must be signed in and out by an adult. We do not allow them to leave the camp area until they have been signed out.

31. Where do I park to drop off my camper?
Parking for the camps will be in the cul-de-sac on 15th Avenue behind the Zoo. Please park your car and then walk up to the registration tables. You will be signing in and out each day at this same location. Please plan for enough time to find parking and walk your child to the sign-in table.

Caution: Parking in the center of the cul-de-sac is illegal. Please do not park there, or you may get a ticket. Please do not park in the Zoo’s driveway, as it must be kept clear at all times.

32. Is there an opportunity for parents to meet Camp Staff?
Parents/guardians of campers will have an opportunity to meet the staff and ask questions at the drop-off/pick-up area in the mornings. On Monday mornings, we make sure that camp teachers and staff are available to answer any questions or alleviate any concerns you may have for the coming week.

33. When can I drop my child off at Camp?
Camp gates open at 8:30 am for camper drop off.  As our teens and teachers need time to set up for camp we are unable to open the gates before 8:30 am.

34. Is there after care available for full-day classes?
After care is only available for full-day classes. You can sign up for after care at the sign-in table on Monday morning or online at least a week before camp.

Fees:

  • After care from 4:00 – 4:30 pm is $5 per day
  • After care from 4:00 – 5:00 pm is $10 per day

After care is offered as a courtesy to parents, but we are not a day care facility. Camp ends at 4:00 pm, and any activities after that time are unstructured and include playing games and watching movies. Most of the activities occur indoors because the children will have been outside all day.

If you have registered for after care until 4:30 pm and arrive anytime between 4:30 pm and 5:00 pm, you will be charged $5 for the additional half hour of after care. If you pick up your child after 5:00 pm, you will be charged $1 per minute because the Zoo must pay our staff overtime to stay with your child. Payment will be collected at the time of pick up.

The Sacramento Zoological Society  // 501(c)(3) nonprofit
3930 West Land Park Drive, Sacramento, CA 95822  //  916-808-5888
© 2015 Sacramento Zoo, All Rights Reserved
 


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