Summer Camp Frequently Asked Questions
Have questions? Find the answers here!

Registration questions. Click on the question for the answer below.
1. When does Zoo member registration begin?
2. When does non-members registration begin?
3. What information should I have before I start my child’s registration?
4. How do Zoo members access the early member registration for Summer Camp?
5. How does a non-member access camp registration?
6. What do I do once I have clicked the link to begin registration?
7. Can my child sign up for a half day class, but stay for a full day?
8. Can my child sign up for a full day class, but stay for half the day?
9. Can I sign up multiple children at the same time?
10. How do I know my child is registered in the class?
11. What does it mean when my child is “waitlisted”?
12. How will I find out if a class my child is “waitlisted” for becomes available?
13. How long do I have to accept a spot if I am offered a space on the waitlist?
14. Will my child be removed from the waitlist if I fail to respond when a space opens up?
15. What number is my child on the waitlist?
16. If my child is on the waitlist, do they still have a chance to get in the class?
17. What should we do if we are no longer available for a class my child is “Waitlisted” for?
18. Can I “show up” the day of camp and wait to see if a spot opens up?

Little Duckling questions. Click on the question for the answer below.
19. Can I bring my younger child to the Little Ducklings class with me?
20. Can more than one adult attend the Little Ducklings class with one child?
21. Can one adult bring more than one Little Duckling?
22. Where does the Little Duckling class meet?

Camp Class questions. Click on the question for the answer below. 
23. Do I receive a confirmation packet before my child’s camp class begins?
24. How many children are in a class?
25. What is the ratio of campers to staff in the classes?
26. What do you do at camp when it is really hot outside?
27. Is Zoo Camp ever closed due to weather conditions?
28. Are drinks made available for my child during the day?
29. What snacks do you have available?
30. Can my child bring snacks from home?
31. Are lunches provided for full day classes?
32. Can I give my child money for them to purchase snacks or lunch in the café?
33. How does the Sacramento Zoo utilize the photos taken of the campers?
34. Will my child interact with any of the Zoo animals?
35. Is there a dress code for summer camp?
36. How do I purchase an extra camp shirt?
37. How do I drop off or pick up my child from Zoo Camp?
38. Where do I park to drop off my camper?
39. Is there an opportunity for parents to meet Camp Staff?
40. When can I drop my child off at Camp?
41. Is there after care available for full day classes?

If you do not find an answer to your question listed here please, email the Reservation Specialist or call (916) 808-8814.

 

Registration Questions Return to Top of Page


1. When does Zoo member registration begin?
The link to register for Zoo Camp will be available for Sacramento Zoo Members on the members only section of the website in March 24, 2015.

2. When does non-members registration begin?
Registration will be open to the public in April 7, 2015.  The link will be available on the zoo camp page

3. What information should I have before I start my child’s registration?
You will be asked to supply your child’s doctor’s name and phone number, any allergies your child or children have, as well as emergency contact information. We also recommend you look at the list of classes available for your camper(s) before you begin your registration and have a list of classes you want to register for at hand to refer to. 

4. How do Zoo members access the early member registration for Summer Camp?
Zoo members must create a username and password to log into the saczoo.org website. In March 2015, the link for Summer Camp registration will be posted on our website (if you log in prior to 9:00am you will need to refresh the page). The registration link will be posted on the “Welcome” page that appears when you first log into the website. Logged in members may also view the link on the “Members’ Page” of our website.  This page is available under the “My Sacramento Zoo” option on the menu bar.

On the day of registration make sure to read the Important Reminders listed above the registration link!

It is recommended that you become a Member by March 1st and create your username and password by March 7th to ensure you are included in the early registration process.

If you have any questions about this process or experience any difficulties, call (916) 808-5888 or email the Membership Department.

5. How does a non-member access camp registration?
The link to camp registration can be accessed on the Zoo camp page: www.saczoo.org/classes in April 2015.

On the day of registration, make sure to read the Important Reminders listed above the registration link!

6. What do I do once I have clicked the link to begin registration?
Once you have chosen to “register,” you will see a screen that will ask you to “Add New Participant.”  Click on that button and include the first name and last name.

Please enter the name of the CAMPER you are registering, not your name.

Once you have typed in one camper, click the “Add” button (you can add more than one camper name on this screen). This enables you to register more than one camper at the same time. Once you have added all of the campers you would like to register, please click “continue.”

Next you will see a page listing your campers.   On this page, you will be able to click the “Register for Activities” link to the right of each of your campers’ names.  Activities are listed by grade level on a drop-down menu.  Campers can register for the grade level they will be entering in the fall of this year.  Note: We reserve the right to remove campers not placed in the age appropriate class and a processing fee will apply.  Once all classes are selected click “continue.”

Next, you will see a screen that lists all the classes selected for that camper.  On this screen, you will be informed if you have a spot saved in the class or on the wait list.  Repeat the process of clicking the link “Register for Activities” on the right of the screen for your additional campers.

You can delete activities if you selected one by accident, or add more activities by clicking “Register for Activities” next to the camper’s name if you forgot to add one.  Once all campers have their classes selected, click “continue” at the bottom of the screen.

Note: Your space in the classes or waitlist will be reserved until you finish the registration.  You must finish completing all parent and camper forms before your space in the class or position on the waitlist is confirmed.  Exiting out of the program at this time will release your spaces in the classes.

After you have chosen the classes you would like for all of your campers, you will be asked for more detailed registration information including medical information, emergency contacts, shirt size (Zoo Camp only), etc.

Follow all prompts and once that is completed. Once the parent information has been filled out, you may be prompted to fill out the camper or “student” information.  You cannot continue until all the forms have been completed.

Once all the forms have been completed click “continue” at the bottom of the page.

If you are placed on the waitlist for a class, it will show up on the receipt, but there will not be a charge.  You still must finish the transaction by selecting the appropriate button at the bottom of the screen to successfully be placed on the waitlist.

If the waitlist space opens up in the class, we will contact you to see if you are still interested, and to process payment at that time. We always recommend getting on the waitlist for the classes you want because spaces do open.

If you have questions about the registration process for Sacramento Zoo Summer Classes, email the Reservation Specialist or call (916) 808-8814.

7. Can my child sign up for a half-day class, but stay for a full day?
No, our teachers clean up and leave for the day after their half day class has finished. 

8. Can my child sign up for the full-day class, but stay for half the day?
We do not recommend campers in full day classes staying for only half the day because our full-day camps are structured in such a way that the afternoon and morning sessions are intertwined. Missing the afternoon sessions will result in campers not participating in animal encounters, animal enrichments or other activities.

9. Can I sign up multiple children at the same time?
Yes. Once you have chosen to “register,” you will see a button that will ask you to “Add New Participant”, click on that button and include the first name and last name of your camper.

Please enter the name of the CAMPER you are registering, not your name.

10. How do I know my child is registered in the class?
Once you have selected the class(es) for your camper, a screen will list the class(es) selected and indicate whether you have a saved position on the waitlist or a space in the class.
Note: Your spaces in the classes or waitlists will be reserved until you finish the registration. You must complete all parent and camper forms before your space in the class or position on the waitlist is confirmed. Exiting the program at this time will release your spaces in the classes.

Once you have completed the registration process, a receipt will be immediately generated and sent to you via email. The receipt will indicate whether your child is registered for the class or waitlisted.

11. What does it mean when my child is “waitlisted”?
If your child has been waitlisted for the class, it means the class is full and you are on the list to be contacted when an opening becomes available. When an opening becomes available you will be contacted via phone and email to see if you are still interested in the class.  You need to contact the registration specialist within 48 hours to take advantage of the opening.  If there is no response from the phone and email inquiry after 48 hours the next person on the list will be contacted and offered the opening.

12. How will I find out if a class my child is “waitlisted” for becomes available?
When an opening becomes available you will be contacted via phone and email to see if you are still interested in the class.  You need to contact the registration specialist within 48 hours to take advantage of the opening.  If there is no response from the phone and email inquiry after 48 hours the next person on the list will be contacted and offered the opening.

13. How long do I have to accept a spot if I am offered a space on the waitlist?
You need to contact the registration specialist within 48 hours to take advantage of the opening.  If there is no response from the phone and email inquiry after 48 hours the next person on the list will be contacted and offered the opening.

14. Will my child be removed from the waitlist if I fail to respond when a space opens up?
No, you will not be removed from the waitlist. If there is no response from the phone and email inquiry after 48 hours, your waitlist status will remain intact but the next person on the list will be contacted. When another spot opens up, you will be contacted again via phone and email and given 48 hours to respond.

15. What number is my child on the waitlist?
Our updated registration program does not allow us to view those on the waitlist in a list format until there is an opening in the class ready to be filled. We recommend that if you are interested in a class, always put your child on the waitlist. No matter where they fall on the waitlist, the possibility of getting in the class is there. If your availability changes and you are no longer interested in the class you can call us and we can remove that class from your child’s registration.

16. If my child is on the waitlist, do they still have a chance to get in the class?
As campers are constantly informing us of changes in plans, sicknesses, and other availability issues, there is always a chance. Our recommendation is that if you are interested in a class; always put your child on the waitlist. No matter where they fall on the waitlist, the possibility of getting in the class is there. If your availability changes and you are no longer interested in the class, you can call us and we can remove that class from your child’s registration.

17. What should we do if we are no longer are available for a class my child is “waitlisted” for?
Please email our registration specialist Michelle so we can remove that class from your child’s registration.

18. Can I “show up” the day of camp and wait to see if a spot opens up?
No. If a camper has informed us that they will not be attending Zoo camp that week, our registration specialist calls the next person on the waitlist. If we are not informed of a cancellation ahead of time and an individual does not show up on the first day, their spot is held for them until they let us know they are cancelling.

 

Little Ducklings Questions Return to Top of Page

19. Can I bring my younger child to the Little Ducklings class with me? 
We do not recommend it, but caregivers can bring one child under 1 year old with them to the Little Ducklings class, as long as they do not disrupt the class. Children over the age of 1 and under the age of 3 are not allowed.  Even though they are old enough to be interested in participating, they are still too young to actively take part in the lessons.

20. Can more than one adult attend the Little Ducklings class with one child?
Little Ducklings may be accompanied by up to 2 adults.

21. Can one adult bring more than one Little Duckling?
There can be one caregiver for up to 2 registered Little Ducklings.

22. Where does the Little Duckling class meet?
Little Ducklings classes usually meet in the Discovery room located at near the front entrance to the Zoo.  If the location changes, we will notify you as soon as possible and staff will be on hand to direct you to the new location.  You can enter the Zoo through the membership gate or the front entrance; your Little Duckling’s name will be on a list.  

 

Camp Class Questions Return to Top of Page

23. Do I receive a confirmation packet before my child’s camp class begins?
Once you have registered for your camp class(es), a receipt will be instantly generated and sent to you via email. A follow-up email containing directions and rules will then be sent to one week prior to your Zoo Camp class.

24. How many children are in a class?
The number of campers in a class depends upon the age of the campers.

  • Little Ducklings (Pre-k) have up to 12 per class
  • Red Orangutans (Kindergarten) have up to 18 per class
  • Yellow Lions & Green Crocodiles (1st – 2nd grade) have up to 20 per class
  • Blue Giraffes & Purple Parrots (3rd – 6th grade) have up to 24 per class

25. What is the ratio of campers to staff in the classes?
Our camper to staff ratio is approximately one staff member for every four campers. Staff include our teen camp counselors, teachers, & assistant teachers.

26. What do you do at camp when it is really hot outside?
When the heat rises during the summer, we utilize our 3 indoor areas for classrooms and ensure that our campers have enough time to cool down and are shaded from the sun.

27. Is Zoo Camp ever closed due to weather conditions?
Zoo Camp will not be closed due to weather or environmental conditions unless the whole Zoo is closed. As soon as the decision has been made to close the Zoo, all campers/parents will be notified by email and phone.

28. Are drinks made available for my child during the day?
We have water available to the campers at all times. Children should bring their own reusable water bottle labeled with their name.

29. What snacks do you have available?
We provide a morning and afternoon snack for the campers. Our snacks will be chosen by the teacher from the following list:

  • goldfish crackers
  • fruit breakfast bars
  • granola bars
  • pretzels
  • graham crackers
  • fruit snacks

We can accommodate food allergies within that list of snacks. If your child has severe allergies, or if you would like them to have a different snack, you are welcome to provide snacks for them.

30. Can my child bring snacks from home?
Yes. We provide a morning and afternoon snack for the campers. Our snacks will be chosen by the teacher from the following list:

  • goldfish crackers
  • fruit breakfast bars
  • granola bars
  • pretzels
  • graham crackers
  • fruit snacks

We can accommodate food allergies within that list of snacks. If your child has severe allergies or, if you would like them to have a different snack, you are welcome to provide snacks for them.

31. Are lunches provided for full day classes?
No, campers have the option of bringing their own lunch or purchasing one from our camp menu. If you bring your lunch, please be aware that lunches are not refrigerated, although they are kept in a shady place.

Camp lunches will be available to purchase for $6. If you would like to buy a lunch for your child, please bring cash or a check and you can order it when you sign-in in the morning.

Lunch options (subject to availability):

  • Hot Dog
  • Mini Corn Dog
  • Turkey sandwich
  • Peanut Butter & Jelly sandwich.
  • All Lunch options include grapes, animal crackers and milk or apple juice.

32. Can I give my child money for them to purchase snacks or lunch in the café?
No, for safety reasons we have a strict policy that prohibits campers from going to the café or gift shop during camp hours.

33. How does the Sacramento Zoo utilize photos taken of the campers?
We like to take photos of our campers as they are participating in animal encounters and other Zoo camp activities. These photos are used on our blog and member emails in addition to other promotions. For the safety of our campers, names are not included with the photos.

34. Will my child interact with any of the Zoo animals?
Throughout the week, campers will have opportunities to have up-close encounters with a few of our animals.  These include a chat with one of our Zookeepers, an animal encounter with the interpretive center, an animal feeding, and a chance to create enrichment for one of our animals.  We also provide biofacts (shells, pelts, bones etc.) that the children may touch to enrich their experience.

35. Is there a dress code for summer camp?
Yes.  At the Sacramento Zoo, we know that it is very important for kids to spend time outdoors exploring nature. Our camps are designed so most of the campers time is spent outdoors. Please be sure that your child is dressed in play clothes according to the daily weather report. Campers will receive their camp shirt the first morning and are asked to wear it all week. Tennis shoes or closed-toed shoes are required for all classes and Vet and Keeper Tag Alongs. Flip-flops are strongly discouraged as they can lead to injuries.

36. How do I purchase an extra camp shirt?
Extra camp shirts will be available for purchase in the mornings during camp sign in.

37. How do I drop off or pick up my child from Zoo Camp?
Morning drop-off will begin at 8:30 am and campers must be picked up by 4:00 p.m. When you arrive Monday morning, your child will receive their camp t-shirt and make a name tag before heading up to the camp class area. If someone other than the camper’s guardian will be picking them up, please bring us a note listing the names of the adults who have permission to pick them up.
Zoo Quest students and Tag-Alongs (7th-9th grade) must be signed in and out by an adult. We do not allow them to leave the camp area until they have been signed out.

38. Where do I park to drop off my camper?
Parking for the camps will be in the cul-de-sac on 15th Avenue behind the Zoo. Please park your car and then walk up to the registration tables. You will be signing in and out each day at this same location. Please plan for enough time to find parking and walk your child to the sign-in table.

Caution: Parking in the center of the cul-de-sac is illegal. Do not park in the center of the cul-de-sac, or you may get a ticket. Please do not park in the Zoo’s driveway, as it must be kept clear at all times.

39. Is there an opportunity for parents to meet Camp Staff?
Parents/guardians of campers will have an opportunity to meet the staff and ask questions at the drop-off/pick-up area in the mornings. On Monday mornings, we make sure that camp teachers and staff are available to answer any questions or alleviate any concerns you may have for the coming week.

40. When can I drop my child off at Camp?
Camp gates open at 8:30 am for camper drop off.  As our teens and teachers need time to set up for camp we are unable to open the gates before 8:30 am.

41. Is there after care available for full-day classes?
After care is only available for full-day classes. You can sign up for after care at the sign-in table on Monday morning.

Fees:

  • After care from 4:00 – 4:30 pm is $5 per day
  • After care from 4:00 – 5:00 pm is $10 per day

After care is offered as a courtesy to parents, but we are not a day care facility. Camp ends at 4:00 pm, and any activities after that time are unstructured and include playing games and watching movies. Most of the activities occur indoors because the children have often been outside all day.

If you have registered for after care until 4:30 pm and arrive anytime between 4:30 pm and 5:00 pm, you will be charged $5 for the additional half hour of after care. If you pick up your child after 5:00 pm, you will be charged $1 per minute because the Zoo must pay our staff overtime to stay with your child. Payment will be collected at the time of pick up.

The Sacramento Zoological Society  // 501(c)(3) nonprofit
3930 West Land Park Drive, Sacramento, CA 95822  //  916-808-5888
© 2014 Sacramento Zoo, All Rights Reserved
 


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