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Employee Profile: Kim Sheffield

Categories: Employee of the Month

Each month a Zoo staff member is selected as Employee of the Month. The individual selected has gone above and beyond their job description and embodies the core values of Zoo. He or she leads with animal welfare, obsesses over service, works smart with heart, and ultimately leaves the world a better place.

Kim SheffieldYou may not see Kim walking around the Zoo as often as a zookeeper, but that’s because Kim works her magic inside the Member & Visitor Services Office. As of late she has been processing the recent influx of membership renewals and working with City payroll while continuing to flood the Membership office atmosphere with joy.

Kim grew up in the area and visited the Sacramento Zoo often as a child. One of her favorite memories is of Jewel the hippo who lived at the Sacramento Zoo until she passed from sever arthritis at the old age of 37 years.

“As a kid, my favorite Sacramento Zoo animal was Jewel, the hippo. I would spend the whole day at her exhibit, waiting to catch a glimpse of her. I started working at the Sacramento Zoo about a month after she had passed away in the Spring of 2004. While it was incredibly sad to have lost such a beautiful creature, I got to see the creation of the Tall Wonders giraffe exhibit which utilized the space from the former hippo exhibit. The new giraffe exhibit allowed the Sacramento Zoo to bring in a pair of Masai Giraffes who gave birth to a giraffe calf named Rocket just about a year ago. As we learned from the Lion King, it’s all in the circle of life, where the end of one journey is the beginning of the next.” – Kim

Her almost 13 years of experience in customer service at the Zoo have been invaluable to the employees with whom she works and the guests she serves. She holds a commitment to helping everyone who visits have an educational and entertaining visit, all while leaving with a smile.