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Employee Profile: Nolan

Categories: Employee of the Month, Visitor Services

Each month a zoo staff member is selected as employee of the month. The individual selected has gone above and beyond their job description and embodies the core values of the Sacramento Zoo. He or she leads with animal welfare, obsesses over service, works smart with heart, and ultimately leaves the world a better place.

Zoo Employee NolanOn a typical Friday afternoon at the zoo, a guest was eating their lunch in Kampala café when they began choking. Nolan was on his lunch break in the café. Without any hesitation, he sprang into action before many of the staff or people in the immediate area had fully come to understand what was happening. Nolan applied the Heimlich maneuver and was able to stop the guest from choking. We are truly grateful for Nolan’s quick thinking and ability to remain calm and take action in a chaotic situation; Nolan’s selfless actions directly saved the life of a zoo guest.

Nolan is a newer staff member at the zoo who works at the front line of customer service, welcoming guests to the zoo, running the carousel, manning the rock wall and driving the train. He says that getting a job at the Sacramento Zoo was a stroke of luck. When not at the zoo he volunteers with the fire department in Eldorado Hills and is a volunteer at the Methodist Hospital in the emergency room. In all of his spare time, he goes to school. Nolan is working toward a bachelors degree in fire science.

We asked Nolan what he liked best about the zoo and his response, “what is there not to like?”